Privacy Policy

1. Data Controller

Dorchester Living Limited
Registered Office: Heyford Park House, Bicester, Oxfordshire, OX25 5HD
Email: reception@theheyfordoxfordshire.co.uk

We are registered with the Information Commissioner’s Office (ICO).

2. Information We Collect

We may collect the following personal data:

2.1 Information You Provide

• Name
• Address
• Email address
• Telephone number
• Payment details
• Booking information
• Event details
• Special requests
• Dietary and accessibility requirements
• Identification (where required)

2.2 Information Collected Automatically

• IP address
• Browser type
• Device information
• Location data
• Cookies and similar technologies
• Website usage data

2.3 CCTV

We operate CCTV systems on our premises for safety, security and crime prevention. Footage may be used for investigations and shared with authorities where legally required.

3. How We Use Your Information

We use personal data for the following purposes:

• Processing bookings and payments
• Providing accommodation, food and leisure services
• Managing events and group bookings
• Responding to enquiries
• Customer service
• Health and safety
• Fraud prevention
• Marketing (with consent where required)
• Improving our services
• Legal and regulatory compliance

4. Legal Basis for Processing

We process your data under the following legal bases:

• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent (where applicable)

5. Sharing Your Information

We may share personal data with:

• Group companies
• Booking and payment providers
• IT and system providers
• Marketing platforms
• Professional advisers
• Regulatory authorities

All third parties are required to protect your data.

6. Marketing Communications

We may contact you about offers and services where you have given consent or where permitted by law.

You may opt out at any time by:

• Clicking unsubscribe in emails
• Contacting reception@theheyfordoxfordshire.co.uk

7. Cookies

We use cookies to improve website functionality and analyse usage.

You may manage cookie preferences through your browser settings and our cookie banner.

Further details are available in our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary, including:

• Booking records: up to 7 years
• Financial records: as required by law
• Marketing data: until consent is withdrawn
• CCTV footage: normally up to 30 days

9. Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests may be sent to reception@theheyfordoxfordshire.co.uk.

10. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including standard contractual clauses.

11. International Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights including access, deletion, and correction of personal data.

We do not sell personal data.

Requests may be sent to reception@theheyfordoxfordshire.co.uk.

12. Automated Decision-Making

We do not use automated decision-making that produces legal or significant effects.

13. Data Security

We implement technical and organisational measures to protect personal data against loss, misuse, unauthorised access and disclosure.

We maintain procedures to manage data breaches and notify authorities where required.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

15. Complaints

If you are unhappy with how we handle your data, please contact us first.

You may also complain to the Information Commissioner’s Office (www.ico.org.uk).

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

17. Contact Us

For privacy enquiries, please contact:

Email: reception@theheyfordoxfordshire.co.uk

Postal Address: Heyford Park House, Bicester, Oxfordshire, OX25 5HD

Appendix A:

Registered in the UK:

• County Water Limited – Registration Number 09873279
• Dorchester (Heyford Park) LLP – OC347579
• Dorchester Project Management Ltd – 05505529
• Dorchester Regeneration Ltd – 07793427
• Dorchester Settlements Ltd – 06978939
• Elgin Investments LLP – OC396232
• Heyford Commercial Ltd – 07972839
• Heyford Commercial Development Ltd – 07972706
• Heyford LandCo Ltd – 09166845
• Heyford Park Developments Ltd – 09630640
• Heyford Park Estate Ltd – 07973218
• Heyford Park Holdings Ltd – 08038061
• Heyford Park Holdings 2 Ltd – 08369165
• Heyford Park Management Company Ltd – 03020003
• Heyford Park Residential Ltd – 07972803
• Heyford Regeneration Ltd – 08610471
• Heyford Residential Ltd – 07972803
• RAF Upper Heyford Heritage Centre Ltd – 07984417
• Upper Heyford GP Holdings Ltd – 10019425
• Upper Heyford GP Holdings 2 Ltd – 10016507

Registered in Jersey:

• Dorchester Heyford Park GP Ltd – JE103763
• Dorchester Heyford Park Nominee Ltd – JE103761
• Dorchester HP Finance Ltd – JE103762
• Heyford Park Settlements LP – LP1172
• Upper Heyford GP Ltd – JE103760
• Upper Heyford LP – LP1171
• Upper Heyford Nominee Ltd – JE103759